OptiMA Inc. / MatsEtc.Com
Hills Farm Industrial Park
240A Cherry Street
Shrewsbury, MA 01545

Phone: 508-842-6200
U.S. Toll Free: 877-409-9838
Fax: 508-393-6688

E-Mail: Sales@MatsEtc.com

What will it cost to ship my order?

Shipping costs are flat rates determined by total order value.
These rates can be found on our Shipping page.

How long will my order take?

Lead Times for stock items are typically 3-5 business days, custom cut lengths may take 5- 10 working days to ship.

What if I need to return an item?

Factory approval is required prior to product returns. Standard stock items in unused, new, saleable condition will be accepted for return, freight prepaid. Custom sizes, cut lengths, used products or special ordered products are non-refundable and non-returnable.

Is your site secure?

We use the Yahoo! eCommerce platform for our store and transactions. This uses 128-bit encryption for all transactions. Please see our Security Page for more information.

What is your privacy policy?

We do not capture any involuntary personal information, and we keep all voluntary personal information secure. Please see our Privacy Policy page for more detailed information.

What type of mat is right for me?

Please feel free to contact our friendly and knowledgeable customer service department toll free at 1-866-366-1500 for assistance in finding the correct mat(s) for your needs.

When is my credit card charged?

Your credit card is charged when we process your order. This typically occurs shortly after you submit your order. You will receive a confirmation number on screen and a separate email with your confirmation and receipt.