Entrance mats, antifatigue mats and more from Mats Etc.

Customer Service

Our customer Service department is available during normal business hours 8 a.m. to 5:30 p.m. (Eastern Standard Time) to answer questions, write up estimates or help you place orders. You may contact them toll free at 1-866-366-1500 within the continental U.S.

OptiMA Inc. / MatsEtc.com
240A Cherry Street
Hills Farm Industrial Park
Shrewsbury, MA 01545

You may also email them at sales@matsetc.com or contact them via our live chat feature.

sales@matsetc.com

Shipping Charges

UPS Shipments: Most orders ship by UPS Ground. Ground shipping rates for orders within the continental U.S. based on the total taxable amount of your order. Canadian shipments are slightly higher.

Truck Shipments: Some large orders, full rolls or simply extra heavy items or orders must ship via freight truck. All truck freight shipments are charged a flat rate of $125.00

UPS ORDER AMOUNT	SHIPPING COST Within the Continental U.S.
$0 to $35.00	$9.95
$35.01 to $50.00	$12.95
$50.01 to $85.00	$16.95
$85.01 to $125.00	$19.95
$125.01 to $200.00	$24.95
$200.01 to $250.00	$28.95
$250.01 to $300.00	$30.95
$300.01 to $400.00	$33.95
$400.01 to $500.00	$36.95
$500.01 to $600.00	$39.95
$600.01 to $700.00	$46.95
$700.01 to $850.00	$55.95
$850.01 to $1,000	$65.95
$1000.01 and up	$75.00

Delivery Times

Most orders for stock items ship from the factory in about 3-5 business days. Depending on the season lead-time may take longer also, large and custom orders may take longer. Custom orders can take anywhere from 5-10 working days.

Please feel free to contact customer service at 866-366-1500 to get more accurate lead times for the items that you are ordering.