Entrance Mats and Anti-Fatigue Mats from Mats Etc.

Customer Service

Our customer Service department is available during normal business hours 8 a.m. to 5:30 p.m. (Eastern Standard Time) to answer questions, write up estimates or help you place orders. You may contact them toll free at 1-866-366-1500 within the continental U.S. or 508-842-6200 outside of the U.S.

OptiMA Inc. / MatsEtc.com
240A Cherry Street
Hills Farm Industrial Park
Shrewsbury, MA 01545

You may also email them at sales@matsetc.com or contact them via our live chat feature.

sales@matsetc.com

Shipping Charges

UPS Shipments: Most orders ship by UPS Ground. Ground shipping rates for orders within the continental U.S. based on the total taxable amount of your order. Canadian shipments are slightly higher.

Truck Shipments: Some large orders, full rolls or simply extra heavy items or orders must ship via freight truck. All truck freight shipments are charged a flat rate of $99.00

Special Shipping Offer! Order today and get Free Shipping within the continental U.S. on order of only $250 or more. Offer ends June 30, 2013!

UPS Order Amount	Shipping Cost Within the Continental U.S.
$0 to $35.00	$10.95
$35.01 to $50.00	$13.95
$50.01 to $85.00	$18.95
$85.01 to $125.00	$23.95
$125.01 to $200.00	$29.95
$200.01 to $250.00	$32.95
$250.01 to $300.00	$36.95
$300.01 to $400.00	$39.95
$400.01 to $500.00	$49.95
$500.01 to $600.00	$59.95
$600.01 to $700.00	$69.95
$700.01 to $850.00	$79.95
$850.01 to $1,000	$89.95
$1000.01 and up	$99.00

Shipments to Alaska and Hawaii ship via UPS second day air rates but are not guaranteed to arrive in 2 business days.

Delivery Times

Most orders for stock items ship from the factory in about 3 to 5 business days, Monday through Friday. Custom orders can take anywhere from 5-10 working days. Depending on the season, lead-time may take longer. Also large orders may take longer to produce.

Please feel free to contact customer service at 866-366-1500 to get more accurate lead times for the items that you are ordering.

Return Policy

We're sorry but custom orders cannot be returned. This includes any custom printed mats or mats cut to custom lengths. Thank you.

Stock Mat Returns: OptiMA will gladly accept the return any stock sized mat as long as it has not been used. Please keep the original shipping carton so that it easier to make your return. If you are dissatisfied with your mat purchase for any reason, please contact customer service for a return authorization number. Please, do not return the mat to OptiMA or to the factory without an authorization number. Customer service will contact the factory for you and obtain the return authorization number and a shipping address for you to make your return.

Once the mat is received in good, unused condition back at the factory, OptiMA will issue a full refund for the purchase price of the order less any shipping charges to your location. You will be responsible for the shipping charges back to the factory.

Product Defects: If there are defects with any purchase, again please contact customer service for assistance and any factory warranty in place will take effect.